This intervention is designed to help you discover ways in which you can behave more assertively in the workplace and develop your inner confidence, self-esteem and self-belief.

By the end of the intervention you will be able to:

• Recognise how you communicate.
• Learn techniques for communicating more effectively.
• Distinguish between assertive, aggressive and passive behaviours.
• Become more assertive.
• Behave more assertively.
• Deal with difficult situations.
• Improve your confidence, self-esteem and self-belief.
• Improve your Communication Skills.